Customer Service Skills Programme

This course is fully funded for eligible candidates

Do you enjoy working with people?

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Course Information

Course Overview

The aim of this course is to introduce you to a career in Customer Service. Currently, there are lots of opportunities in this social area of work for both full and part-time workers.

The Customer Service Skills Programme will help you to prepare for a career in this field whilst gaining a qualification to support you at interview!

We’ll also support you with employability in areas such as confidence boosting and CV development, making you a desirable candidate for any employer.

As a bonus, on completing the course we’ll give you a £50 gift voucher to contribute towards your new work wardrobe.

At the end of the programme you will be supported to apply for employment directly. You may also have the opportunity to progress on to one of our Traineeship or Apprenticeship programmes to help further develop your skills, qualifications and experience.

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Learners who trust Runway Training to boost their careers

09/08/2024

I received an excellent service from the Runway Training.

I received an excellent service from the Runway Training. First, I received examples CV and a Cover Letter. I found some useful informations there, that I used for my CV. Second, Coach was so friendly and professional, that I felt free to speak and share with everybody my experience and issues. Other participants told their experience freely too. Third, the information was given in simple sharp and had a good structure.

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Inna Sukhoraba
03/08/2024

Thanks for your help!

Good day! My point of view is that specialists teach other people new laws and rules in the UK. I was very interested to learn about the laws of the UK on consumer rights, especially about the Equality Act 2010. Everything is explained interestingly. Thank you for your help!

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Vilena K.
02/08/2024

Thank you very much

I am so grateful for this opportunity

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Adelina Kliuchenko

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Runway Apprenticeships Limited trading as Runway Training wishes its learners and commissioners to be confident in the knowledge that we operate a zero tolerance approach to modern slavery and human trafficking, and we are working hard to ensure that these bad practises do not exist anywhere within our organisation or within in our supply chain.