Learning & Development Officer

• To support the quality team with the administration and preparation for external quality assurance audits
• Contribute to the process of external Due Diligence checks and external bids for funding streams and new contracts providing information in a timely manner
• To be responsible for the administration of Runway’s Online Portfolio accounts and to support and train users on the platform
• To support the head of Quality with the administration of Runway’s Career Development platform and be part of a team responsible for setting up accounts and providing support to users
• To be responsible for updating and maintaining staff mandatory training records, to include the administration of training updates
• Develop and deliver training programmes to support mandatory training and staff development
• Update and maintain a record staff CV, CPD and Certification, to include requests for updates, ensuring these are stored securely and accurately
• Contribute to the day-to-day running of the Quality department, responding to any issues, showing initiative and a desire to continually improve
• To represent Runway Training with attendance at key meetings; deputising for senior staff members and undertaking roles and duties in addition to the core responsibilities of the role.
• Contribute to short and long-term achievement of project targets
• Provide effective information, advice & guidance to internal and external stakeholders
• To participate in team meetings and contribute effectively
• To build and maintain a good working knowledge of internal and external quality expectations
• To provide support and assistance to all colleagues to ensure service levels and company objectives are achieved
• To keep abreast of changes and developments in the provision of products and services offered by the company

Development

• Being responsible for own professional development

• Being involved in broader workings of the organisation (e.g. through involvement in working groups)

General

• Undertake all duties in accordance with Runway Training’s policies and procedures with particular reference to Health & Safety and Equal Opportunities.

We want the post-holder to be able to demonstrate the following competencies to a high level and want to use these to the full in their work. This is more important than having a great deal of direct experience of the job content, and we will be looking for evidence of all the following key competencies during the selection process, if you are shortlisted

• People focused
• Positive and enthusiastic
• Communication and influence
• Teamwork
• Quality focused
• Adaptable
• Problem solving
• Creativity and innovation

Desirable

• Grade 4-9 (A*-C) English GCSE or equivalent
• Grade 4-9 (A*-C) Maths GCSE or equivalent

Desirable

• Working within a team environment
• Dealing with customers and or outside agencies

Essential

• Excellent communication and influencing skills (written and verbal)
• Driven and focused with an understanding of KPIs and the ability to hit targets
• An ability to organise your own workload including the capacity to handle pressure and to be adaptable to changing or conflicting demands
• The ability to guide and support colleagues working with learners
• An ability to understand, implement and construct professional boundaries
• An ability to initiate and maintain constructive relations with clients, colleagues and other professionals from a wide variety of cultural and social backgrounds
• Good English and maths skills.
• Excellent IT skills (i.e. email, Word, Excel etc.)

Essential

• Knowledge of work-based learning

• Understanding of external organisations’ quality expectations eg Ofsted, Matrix, Awarding Bodies

Essential

• Commitment to the practical application of Equal Opportunities and Environmental Sustainability
• Commitment to developing and maintaining a high level of service to colleagues, service participants, partners and other stakeholders.
• A positive, self-motivated and enthusiastic attitude to work and problem solving
• Excellent communication and influencing skills (i.e. written and verbal) through interagency liaison, meetings, groups, minutes, reports, proposals, providing feedback, appropriately sharing information or maintaining confidentiality as required, working towards mutually beneficial outcomes and maintaining excellent joint-working relationships
• Commitment to identifying solutions to problems and implementing them
• Commitment to actively contributing ideas and suggestions that improve quality of service 26. Flexibility to work around the needs of the clients and staff, including evenings and weekends if required